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Arena PLM and QMS

Arena PLM and QMS

Overview

What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance…

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What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance (FDA,…

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  • Setup fee required

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance (FDA, ISO, ITAR, EAR, and environmental compliance), and respond to customer demands.


Arena states that they have more than 1,400 global high-tech electronics and medical device customers. Companies with complex products comprised of electrical, mechanical, and software designs need a single system to collaborate in real-time. Arena enables every participant throughout the entire product lifecycle to work together–increasing visibility and traceability. This helps to accelerate new product development (NPD) and new product introduction (NPI) by streamlining processes, automating review cycles, and reducing errors to increase profitability.


Arena PLM and QMS Features

  • Supported: BOM Management
  • Supported: Engineering Change Management
  • Supported: Supply Chain Collaboration
  • Supported: Quality Management
  • Supported: Training Management
  • Supported: 3D Visualization

Arena PLM and QMS Screenshots

Screenshot of Arena Bill of Materials (BOM) Management. Indented BOM displaying "in production" item status.Screenshot of Arena Engineering Change Management.  Engineering Change Order (ECO) approval with redlines.Screenshot of Arena Projects. Project schedule with status and progress.Screenshot of Arena Quality. Quality process showing a Corrective Action Report (CAR) with the issue details, affected items, and resolution progress/status.Screenshot of Arena Requirements. Tracks requirements and related product development issues for a complete product picture.

Arena PLM and QMS Videos

Arena’s product-centric quality management system (QMS) software helps medical device manufacturers to deliver safe and compliant products to market faster. By connecting quality management processes to the product record, Arena helps distributed teams improve visibility and t...
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Arena PLM addresses modern product development challenges by bringing product information, people, and processes together into a single Cloud system to speed product development and commercialization. Through better visibility and enhanced collaboration, internal product teams...
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Arena PLM for AWS GovCloud helps companies that are subject to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) ensure defense-related technologies are controlled, and, if exported, are done so only with proper export licenses.
Siemen's Teamcenter (also sold by SAP), Arena PLM & QMS, and OpenBOM are some of the most preferred product lifecycle management tools by users.

Arena PLM and QMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle Fusion Cloud PLM, MasterControl Quality Excellence, and Teamcenter are common alternatives for Arena PLM and QMS.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Arena PLM and QMS are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings

(333)

Attribute Ratings

Reviews

(1-25 of 96)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Arena for document control and for managing quality processes. This includes employee training, change control, NCMR, CAPA, etc. Arena is Part 11 compliant for electronic signatures which allows us to streamline approval processes and cut down time for releasing documents. Our entire organization uses Arena, although some functions utilize it more than others.
  • Arena does a great job with creating a Bill of Materials and makes it really easy to access that information. It can be presented in many different ways to highlight critical information.
  • Arena makes it easy for users to see outstanding action items and to see the progress of a change order or quality process.
  • Arena provides a good user interface for training.
  • Arena lacks the capability to edit documents within its interface and requires users to upload new versions of documents when changes are made. This makes it a bit more challenging to collect and implement reviewer feedback
  • Arena's requirement tracking world does not have the proper functionality we need and was not useful for us.
Arena is well suited for document control and quality system processes. It allows for really great traceability of documents and parts and can create easy to read Bill of Materials with important details. The change control process is well defined and has good built in options to notify users when they need to approve a document. Additionally, the quality world allows for easy tracking of the progress of a quality process. Arena also allows linking of items to changes and quality processes so that users always know which file is the most up to date and what issues are associated with any given part.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
BOM management and issuing ECOs. Helps to easily manage complex BOMs.
  • Import files makes it easier to create/update several BOM changes across many part numbers.
  • Easy to search to find ECOs and documents stored in the system.
  • Unable to edit/update BOM on previous revisions of part number.
  • The sourcing and supplier access is confusing. Difficult for companies that are approved suppliers to see part number.
Good for BOM management of complex BOMs. Negative is unable to update previous part number revisions of BOMs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Arena for managing our projects between cross-functional groups. It is a useful single source of truth where documents can be housed and any relevant information can be stored. It allows the teams to ensure they are referencing the same version of documents. It is very helpful in showing an audit trail for creation and edits of items.
  • Linking files that are saved in other software.
  • Providing audit trails and document lifecycle information.
  • Allows cross-fictional teams to work collaboratively.
  • Searching, needing to use keywords and shortcuts to find relevant information.
The arena would be well suited for any size company. Many different industries could use Arena, but I think there are several that are not as well suited. An industry that requires heavy regulation and quality assurance documents might be better off with a dedicated QMS system separate from a PLM. For example, a GMP manufacturing facility with many SOPs, policies, and test methods.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena offers a highly efficient and expedited means of accessing an extensive array of critical documentation and essential information, encompassing change control, requirements management, and electronic quality management system (eQMS) functionalities, thus significantly streamlining and enhancing operational processes. Notably, the integration of these comprehensive tools into the workflow emerges as a particularly remarkable facet of improvement, with documentation management standing out as a notably prominent area of advancement resultant from the seamless implementation.
  • Change control
  • Revision management
  • Quality Processes
  • Requirements Management
  • Task management
  • Training Management
  • Notifications management
The implementation of highly effective quality processes, encompassing a meticulously designed change control process that offers the flexibility of customization, presents an opportunity for the incorporation of a comprehensive task management system that can seamlessly accommodate and enhance all aspects of these processes, extending to the management of tasks within Corrective and Preventive Actions (CAPA), thereby contributing significantly to overall operational efficiency and quality enhancement endeavors.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used in our organization for documents, design and change control. The BOM features are used for finished goods and all sub-assemblies. Arena PLM and QMS is also used for training plans and control, as well as for tracking approved suppliers and supplier items. All quality processes (CAPAs, NCMRs etc.) are also triggered and controlled throughout Arena PLM and QMS. Biggest business problems that the product addresses is Quality events (complaints etc.) and design changes.
  • BoM control
  • Linking quality events
  • Customization of QMS for the organization's need.
  • The search function: makes it difficult to search for items and documents without getting the codes exactly correct. A suggested search feature would be beneficial.
  • The BOM export function could be refined to allow users to specify which file type they specifically want exported (eg. PDFs, Word, STEP)
  • Further traceability for lot numbers/ serial numbers in the quality world.
In my opinion, Arena PLM and QMS is well suited for products with a limited amount of parts, and making changes were multiple impacted assemblies are made. It is not suited for projects/ changes to be worked on by multiple people at a time, as there is no autosave feature, and one person can work on a page at a time. I think Arena PLM and QMS is well suited for scenarios needing linking multiple quality events together.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena is used throughout the company and by most departments and all our divisions, here and abroad. It is also used by our assembly partners for parts selection and supply chain planning. Being a cloud-based solution, Arena permits many gains in time and timeliness of communications while keeping everything available to everyone at anytime anywhere. By communicating designs in real-time, Arena permits us to not only save time but reduce errors and roll out better designs faster. Time to market is key, and Arena has helped us with this. Really appreciate all the help so far, keep up the great work!
  • Having partners and suppliers be part of ECOs throughout their lifecycle
  • Sharing procedures and documents in real-time anywhere at any time
  • Provide a secure area for our documents and designs
  • Ease of use and support
  • Some mass edit features could be added, such as changing suppliers in sourcing for all affected parts when a semiconductor company acquires another company but keeps the same part numbers...currently parts need to be changed individually.
Arena is well suited for companies with divisions in many time zones as information is always available by all at all times.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used primarily by the Operations, Engineering, Product Development Teams, along with our CM Partners. Arena ties all of our departments together to ensure everyone is on the same page with our product development, launch to market, and most importantly continual improvements. Without Arena, there would be no control as to how our product is configured and ultimately this could result in severe loss of revenue, lessen our consumer confidence, and our Quality team would find it very difficult, almost impossible, to track potential issues and risks.
  • Extremely easy to configure, not cumbersome or overpowering, big plus with todays technology, meets your individual companies needs
  • Onboarding Suppliers and CMs extremely effective ensuring our communication strategy is on track
  • Cloud based, portable, access from anywhere, with no constraints
  • Communicates in easy to understand nomenclature, straight forward, concise and clear
  • Users can easily access information basically at their fingertips, without deep dives to try to find what they need. Tying reference items to each other ensures all the needed documentation is in one place.
  • Would be nice to be able to add graphics and images on the change order specification page, for better clarify
  • Implementation of a change after it is effective is lacking visibility, and has to be managed manually
  • QMS could be a bit more streamlined, so there are not so many steps
  • When an upgrade is done, it can change areas where you were not expecting to be changed and it may not be something I wanted changed
  • When configuring an advanced supplier to an item, if that supplier is already configured, they should not show up as a new selection
  • Duplicating an item, where the same supplier is used has an error when it is selected, few too many steps are added to get the results needed
  • When adding users or suppliers to a change, their whole account information takes up a good majority of the screen, this is not needed, only the user name should be visible for easy access
  • Approvers or comments only personnel used to be very easy to add, employees and suppliers are now separated, more steps involved, when it used to be simple and consice
[Arena PLM and QMS] ties all the departments you want to be collaborating with together, facilitates information effectively, clearly and quickly. With manufacturing overseas, time factor is imperative, the information is waiting for them when they start their day. If something is not captured and locked in Arena, there is no tie back to trace a problem that may have occurred, it is hearsay, and hard to identify. With Arena, there are no questions, it is locked, communicated and all parties are notified. Arena may not be suited for sensitive items, even though users can be limited for viewing, there could be a potential for missing an item.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Engineering and Supply Chain/Operations use Arena for product lifecycle management down to the component level. Arena allows us to have clear version control and traceability during development and into the production of multiple products and controlled exchange of data with suppliers.
  • Customizable attributes and multiple views/templates for things lets users with different focuses or work-flows tune their experience to best fit.
  • Redlining- showing changes in different views of an item between different revisions (not just consecutive revisions) is really helpful.
  • Saving advanced search filters as shortcuts on the dashboard is also really helpful- I just discovered this!
  • Flexibility in what files suppliers are allowed to see within an item
  • Trouble with exporting BOMs with component substitutions included.
  • I wish there was a view that lets you see all of the higher-assemblies an item is part of.
My experience using Arena so far to incorporate electrical components and synchronize the component database has been smooth sailing. Being able to automatically sync BOMs from our PCB design tool is a useful feature that also allows easy integration with supply chain and sharing with vendors. It seems the electrical design workflow has different needs from mechanical workflows, for example, where having flexibility with the revision control and numbering scheme becomes very handy (for example, a BOM for a circuit assembly may have components change but not the overall design- getting to name a rev however we want, 1.1, lets say, and not being locked into a fixed number or lettering scheme saves a lot of time and work so we don't have to go back to the design software and recreate the design output files with a whole new rev. This may have something to do with the particular way my organization has Arena set up, but it was nice to be able to find a compromise since mechanical items are not managed in that way.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Quality Document Management System and component drawing/bill of materials management. [Arena PLM and QMS] keeps track of our changes and manages phase gate approvals. Not all of our business systems are incorporated into arena such as manufacturing metrics and procurement related pricing information and cost management. It does however allow for documentation of supply chain sources.
  • Navigation is logical
  • Can incorporate and expand on linking different parts of the organization
  • Phase gate system automatically prevents improper approval or purchasing of parts
  • System modifications take a long time to implement
  • Users cannot pullback their own change order submissions without admin support
  • Navigation tabs in change orders make it difficult to access important information without advanced knowledge of the system. Need to be able to put important information in obvious and easy to reach locations.
[Arena PLM and QMS] does a great job of allowing me to look up and find linked documents. It is hard for me to say if the system itself is the cause of frustrations or if it is just how our company set it up during the initial launch. In any case, I don't have enough knowledge of the system to personally recommend it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used across the whole organization for the development of products and internal projects, the QMS. That includes the training management as well as the management of the evolution of the product through the BOM functionality and the supply of each part. This is very challenging and it addresses the problem of multi versioned products, references, and multi-sourcing as well.
  • trainings
  • e-signature
  • tutorials
  • management of requirements
  • less clicks in the UX
  • allow more imports of files
Arena PLM and QMS are particularly well suited to manage the QMS processes as you can create as many templates of processes to the purpose you want. The management of multiple products configuration is easy to do. But, Arena QMS is less appropriate to management trace requirements when the design is not frozen since the mass import of requirements from a file is not possible.
Score 5 out of 10
Vetted Review
Verified User
We use Arena PLM and QMS to manage release & revision control, publishing, and access control for component Item specifications and product assembly Bills Of Materials (BOMs) at all structured levels from raw materials, to various sub-assemblies, all the way to finished & packaged products, beginning from new product design conception through current production. The product addresses information records capture, revision control, sharing access & security, and archiving, but Arena PLM and QMS implementation & use is not without tedious labor, recurring costs, and low time-motion efficiency in the user interface design.
  • It provides easy, 'login-anywhere' internet cloud-based access to fundamental PLM functions.
  • It provides secure access control for employees & vendors (but you pay per person for access licenses).
  • Data is effectively 'always backed up' in the internet-cloud.
  • There is an option to attach thumbnail graphics representative of each item and create a Bill of Materials view that also displays the graphics to help provide item recognition for BOM readers.
  • The Arena PLM and QMS user interface is very high on time-motion cost - lots of long mouse-moves and extra clicking required to navigate & do common data searching, entry, and editing tasks; it's not as well thought-through for reducing the common tediousness as it could be (make the UX design manager have to sit down and create 50 full & _complete_ new Item records and by the 4rth one, they should be pretty familiar with at least a couple things that could be improved).
  • When selecting an image for an Item record, the user should be able to paste image data directly from the local operating system clipboard instead of requiring the user to go through the tedious process of saving the image as a file and then uploading the file -- seriously, pasting image data directly into a browser-based dialog has been state-of-the-art web design for about ten years now...Arena PLM and QMS is behind.
  • Use of window display space is frustratingly inefficient - lots of wasted display area that prevents users from seeing as much useful information as they could with better allocation of display space. Arena PLM and QMS even went thru a period prior to the sale to PTC, where they spent A LOT of money 'improving the look' but in fact resulted in displaying about 4 LESS BOM line items in the same screen space! (an Arena PLM and QMS sales exec didn't believe my claim about the new display becoming even _less_ efficient in terms of space utilization until I showed him a before & after side-by-side screen clip comparison).
  • When a file type is set to .PDF, provide a global workspace option to ALWAYS apply the correct .PDF identifying MIME type when downloading the file, _regardless_ of what MIME type was used during upload. This is a very frustrating issue due to code bases not being updated when the The Internet Assigned Numbers Authority (IANA) finally defined an official MIME type for .PDF some years ago. I understand there are a couple arguments for maintaining whatever legacy assignment was used by the original file uploader, but in the overwhelming majority of cases, more current web browsers & plug-ins function more smoothly when the current official MIME type is used for .PDF files. Just make a global option to always use it.
  • Arena PLM and QMS tabs left open on Chrome browser (up to date) over time tend to consume _LOTS_ of system memory resources, and even when a foreground Arena PLM and QMS tab is idle, just displaying a BOM for example, the CPU resources consumed fluctuate between 15-50% !?! That is ridiculous! Even _actively_ filling out this survey form is consuming well under 10%. Arena PLM and QMS likes to say they are compatible with Chrome, but don't recommend it - though Chrome is the most popular browser in the _world_.
  • Some information data fields in some views, no longer properly text-wraps to display the whole field data entry - not even in full screen maximized 100% view - since the Winder 2019 Arena PLM and QMS update (2.5yrs, still not fixed).
  • The Arena PLM and QMS UI can not be quickly navigated with the keyboard & shortcut keys - frequent & significant mouse interaction is required; that's _really_ inefficient UI design from a time-motion perspective for a data entry application. ...and that's one of the big factors that too many decision-making managers overlook when deciding on a PLM/MRP/ERP/QMS application - that is their labor burden costs of employees having to use the tool -- because inefficient application user interfaces cost A LOT of time over a year....decision-makers should as for a good metric to be able to gauge whether efficiency improvements are being made year after year in exchange for their increasing subscription costs.
  • It sure seems like there is _A_LOT_ of relatively 'low hanging fruit' easy improvements that can be made to the Area UI which would significantly improve daily user's satisfaction with the product. ...but over the years, it has not felt like Arena PLM and QMS was very interested in addressing issues, fixing bugs, and improving the UI once customers became locked in with a $$$$subscription. :-/
  • There are more issues I could add and I've compiled a list of relatively simple improvements which I've validated with other colleagues using Arena PLM and QMS in other, larger companies; so, I know most many would benefit and that it's not a list of niche complaints specific to our usage. I have shared the list with Arena PLM and QMS folks a few times over the years, but I suspect it comes down to the budget argument 'prove that these improvements will sell more subscriptions.' Well, I can say for sure that because we have seen so little improvement over the years, I an colleagues advise other companies to make a careful evaluation of all your options before deciding on Arena PLM and QMS.
Arena PLM and QMS is ok if you need internet browser-based, login-from anywhere, cloud-backed-up PLM/QMS service for your company, AND you don't mind being locked into a per-user-account (no sharing accounts) subscription service with no commitments to receiving user interface efficiency or bug improvements (that just seems to be the nature of most IT subscription services). Your daily/annual usage needs to justify the subscription price and your willingness to hand over your entire data system handling to a subscription service. It certainly is nice for some companies. If you're a very small company; you might want to go with lower cost, more manually maintained & administrated systems.
July 07, 2022

Arena Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
BOM management is extremely efficient and much better than Excel spreadsheets. Also allows where used querying as well as simple additions of variants. Arena allows full BOM management like a high-end complex system.
  • BOM management
  • Where used tracking
  • Alternate product variants
  • Tracking of SKUs across packaging
  • Drop and drag building of BOMs
  • Back to previous search
  • History tracking
  • Training and implementation could be more efficient. Examples of best practices could be shared and then cloned.
Creating an alternate finished good with minor variations was very efficient. This included color options, packaging variants, and update revisions to existing products.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Arena across the quality, regulatory and operations departments to control product design and manage the Quality System.
  • Bill of material.
  • Quality module - CAPA Workflow.
  • Quality module - Risk Management File/Design History File/Device Master Record.
  • The reporting interface is fairly weak. We export to Excel to organize and sort the data.
  • Linkage could be improved. I'd like to ability to link to closed workflows within the Quality Module.
The Arena Quality Module is very customizable for quality system functions and links to the bill of materials.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is the sole platform containing all of my organization's Work Instructions and SOPs. It is also how we document training on the documents. I use these documents to carry out my duties testing various products.
  • The search results consistently contains relevant and closely-associated documents.
  • The training plans instantly alert me via email when a document was revised.
  • It's very user friendly.
  • The ability to easily view old revisions of documents would be nice. I still can't figure out how to do this.
Arena is an effective tool for maintaining control of all documents. It's very user-friendly. If I wasn't in a regulated industry that didn't require such strict controls, Arena might be too powerful.
April 29, 2022

Well worth it!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used in our organization for the following - Management of our product data (current product structures with component suppliers, updates and revision history, the linkage between different products, etc.). Direct link from Arena to the manufacturing site, which means direct up-to-date data without any emails etc. Direct link from Arena to our ERP system (inventory management, order-delivery chain management, etc.), which again avoids emails, etc.
  • An intuitive UI
  • Fast, basic operation
  • Easy search functions
  • "Where used" feature
  • ECO creation is a bit complicated
Arena is worth considering if your company has several products with components that are not manageable. If you feel that you can manage using those tools altogether then maybe Arena is not worth considering.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is our official document repository for our entire company (a subsidiary of [a] much larger company).
  • Organization of documents and training assignments
  • Easily accessible (web client)
  • The search function is ABYSMAL. Does not return all items with the entered keyword.
This system is useful over a large organization where people might be distributed (different sites, working from home, etc.) It also offers the ability to assign and track training required by Arena PLM and QMS.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Arena is used company-wide for ECOs, ECRs, purchasing, and inventory
  • Easy to use
  • Provides excellent Help data and videos
  • Search features makes looking up existing changes easy
  • ECOs - cannot Edit fields after Submitting for routing.
  • Connecting NCRs, ECRs and ECOs is difficult.
  • Doesn't allow for up front coolaboration
Well suited for basic changes for a small company. Needs to have NCRs/ECOs/ECCRs dependent on each other. If NCRs and ECRs are connected to ECO, should not be able to close them without ECO being released
November 13, 2021

Arena Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Itis being used by the whole company to manage our change management system. It allows us to have complete control of our concept and design system.
  • Allows good control of files.
  • Allows good control of items.
  • Allows good sourcing.
  • Needs improved search engine.
  • Needs better report setup.
  • Needs better report options.
Best suited for working with DWG maint. Worst suited for creating data searches.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it primarily for the bill of materials associated with exploded diagrams of our products. It is implemented for use starting with our front line agents communicating with customers to our quality, engineering, and supply line teams.
  • BOMs are organized
  • Exploded diagrams are easy to add and read
  • Search functionality could be improved
  • The page refreshes between tabs and nested items should be removed
Overall, Arena is a great product to use and has value for all employees (front line with customers, engineering, quality, supply chain management, technical writers, etc.). There is room for improvement with just minor items, like being forced to load a new page when viewing nested items and switching between tabs (such as the specs and BOM tabs).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for document control and sharing PDF/CAD models with non-CAD Users
  • Website loads fast
  • Website is readily available across various platforms (computer, phone, tablet)
  • Files download/upload fast
  • More customization of interface
  • Ability to return to location you last left site at
  • Improving search capability of recently searched items
Arena PLM is great for a mixed environment of CAD and non-CAD users across multiple sites. It is not great for an environment where you have infrequent users that require their own login.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Some departments use it, others do not. We use this system to work towards ISO 13485 compliance, tracking lots, P/Ns, Design Documents, etc. It helps us to get information out to the entire team so that it is readily available. It also helps to reduce overall required resources for maintaining documentation processes.
  • Provide a platform for design documents
  • Allow for communication between departments on quality documents
  • Email reminder system
  • Consistency of GUI across different portions of the system
  • The system is a bit slow at transitions while navigating
  • In some cases, the system feels more expansive than is needed
Arena is well suited for a company trying to not dedicate a team towards PLM, Document control coordination, etc. Arena is an excellent platform for getting information between individuals and teams. It appears appropriate for NCR, CAPA, etc., and tracking as well. I'm unsure of less appropriate situations, as our 6 months of using PLM is insufficient to determine this.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[It is] used to track BOMs, suppliers, and ECOs. [It is] used across the R&D, manufacturing, and supply chain groups. The contract manufacturer has access to view ECOs, build documents, and all other necessary information. Arena PLM is especially useful in handling part and component supply chain issues by easily allowing us to add alternate suppliers.
  • Handle supply chain issues
  • Track "where used" for any part
  • Clear revision history
  • Complicated UI, lots of buttons
  • Not a very natural search function
[it is] useful for tracking and managing builds across departments and organizations (lifecycle, BOMs, build documents, supply chain, etc.).
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Arena all across different departments, from Design & Engineering to purchasing, manufacturing, and quality.
  • Very robust in creating and maintaining Bills of Materials (BOM).
  • Intuitive and easy to use ECO & ECR functions.
  • Can keep all the necessary files for an item, including drawings, purchase specs, quotes, etc. in one place.
  • The new version is slow in some browsers (I have tested in Opera, and the speed has decreased with the new update).
  • There could be an option to review a 3D model inside Arena, instead of having to save a 3D model files and open it in CAD software.
  • The interface could be more modern.
Arena is an intuitive and easy to use software for keeping track of the Product Life Cycle and documenting all the necessary information in one place.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use many different functions of Arena. Primarily as our main PLM to manage BOMs and ECOs and components. We also use the Quality Module for RMA and Failure Analysis tracking. The primary departments that use it are Operations, Engineering, Purchasing, Product Management, and Finance - so a good chunk of the organization. In addition to our group, we have proposed to use Arena in other groups among ABB as well. The business problems that it addresses are that it easily puts all the information in a centralized location for users from different groups to gain access. The management of BOMs, ECOs, parts and the revision control really helps to keep things in line.
  • Revision Control - keeps things in check to ensure that right files are always being used.
  • Easy User Interface - anyone can use it, even from a non-technical background.
  • User Access control - easy to segregate between types of users to allow access to certain things.
  • Workflow - would be nice to have an automated workflow to remind people to approve things or enter decisions (e.g. in ECOs and Requests)
  • More customization - some templates are locked down and have to use certain fields, without the ability to change or remove them when making templates (e.g. in the Quality world when making a RMA template)
I think Arena is very well suited for Document control in a manufacturing environment and easily integrates with ERP tools such as SAP. The change management (ECO) portion is also very excellent, and is easy to follow and understand for everyone involved with the change. One scenario where it is not as well suited is in cases of project management, which would be a great new way to integrate everything in one place for a NPI manager such as myself.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Arena for quality control and is used across the whole organization. It helps us maintain our revision control and change control for effective backtracking of root cause and design verification and validation. It also helps us to keep check of equipment calibration and keep track of decisions pending approvals and helps maintain change control flow.
  • Ease of customization and to establish a Quality system
  • Excellent customer support
  • Easy formatting
  • Auto-generate numbers in a pattern
  • Templates for BOM creation
  • Integration with companies with different Quality system
As described in the cons section, the organization of the system can be more organized and made more intuitive to fix. Arena is well suited for small organizations to quickly implement quality control and develop flowcharts.
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